Manage your booking
Need to move a date, cancel, or ask what time you're meeting the boat? One of our agents handles it — usually within minutes.
A local handles every booking
There's no app to log into — you just talk to us
Every booking is looked after personally by one of our agents, not dropped into a self-service portal. That means changes are quick, and you always know who you're dealing with.
Send us your booking name
Email or call with the name the booking is under and your dates. If you have a confirmation email, forward it over.
Tell us what you need
Move a date, change the activity, add people, or cancel. We'll tell you straight away what's possible and what it costs — often nothing.
We confirm it in writing
You get an updated confirmation straight back. Nothing changes until you've had that in writing from us.
What we can do
Changes, cancellations and questions
Move your date
Free up to 24 hours before departure, subject to availability with the operator. Later than that, the operator's own policy applies — we'll always tell you which before you commit.
Cancel
Free up to 24 hours before departure. Inside 24 hours, whether you get a refund depends on the operator; we'll chase it for you either way.
Change the activity
Swap a sunset cruise for a sandbar trip, or add snorkeling to a fishing morning. Usually straightforward — just ask.
Add or remove guests
Group sizes change. Tell us the new headcount and we'll check the boat still works for you.
Weather
If conditions mean your trip can't run, we reschedule you free. You're never charged for a weather cancellation.
Have this ready
- The name the booking is under
- Your dates, or the confirmation email
- Which activity you booked
- What you'd like to change it to
Running late?
Call us as soon as you know. Boats can only hold a departure so long before they need to leave for the next trip, so the earlier you ring, the more we can do. Our number goes straight through to an agent during operating hours.